Job Overview:

We are seeking enthusiastic and customer-oriented Shop Floor Staff to join our grocery store. As a member of the shop floor team, you will be responsible for stocking shelves, assisting customers, and ensuring the store is clean, organised, and well-presented. You will play a key role in providing excellent service to shoppers and maintaining product availability throughout the store.

Key Responsibilities:

• Stocking & Replenishment: Restock shelves and displays with products, ensuring they are well-organised, fully stocked, and attractively presented.
• Customer Assistance: Greet customers and offer help with locating products, answering queries, and providing product recommendations.
• Product Rotation: Ensure proper product rotation (FIFO – First In, First Out) to minimise waste and maintain freshness of perishable items.
• Merchandising: Assist in setting up promotional displays and arranging products to maximise visual appeal and sales.
• Price Checking & Labelling: Ensure that all products are properly priced and labelled, including checking for expired items and removing them from the shelves.
• Store Maintenance: Keep the shop floor clean, tidy, and safe, including aisles, product displays, and restocking areas.
• Inventory Monitoring: Monitor stock levels and report low stock to the manager or relevant departments for replenishment.
• Customer Issue Resolution: Handle customer complaints or issues in a professional manner and escalate to the manager when necessary.
• Collaboration: Work with other departments, such as cashiers, warehouse staff, and management, to ensure smooth store operations.
• Compliance: Follow all store policies, including health and safety regulations, food hygiene standards, and loss prevention measures.

Requirements:

• Previous retail or customer service experience preferred but not essential.
• Strong customer service and communication skills.
• Ability to work well in a team and take direction from supervisors.
• Attention to detail and ability to maintain a neat, organised work environment.
• Ability to handle physical tasks, such as lifting and moving stock, and standing for extended periods.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience in a grocery or retail setting.
• Familiarity with store layout and product categories.
• Basic knowledge of stock rotation and inventory control.